Frequently Asked Questions
Welcome to AJ Domaines.
Below you will find answers to the questions most frequently asked about membership and ordering. Detailed information regarding shipping, collection, VAT, customs duties and import charges is available on our Shipping & Delivery page. Information regarding En Primeur storage is available on our En Primeur Storage page.
Should you require any further assistance, please contact our team at club@ajdomaines.com.
1. Membership
Who can access the AJ Domaines website?
The AJ Domaines website is reserved exclusively for invited members.
Once your account has been activated, you may access your personal account, review the wines available to you and place orders online.
Is there a minimum annual purchase requirement?
Yes.
To maintain membership, members are required to purchase, during each membership year, wines representing at least the equivalent of twelve 750 ml bottles.
All formats are counted on a 750 ml bottle-equivalent basis. For example, one magnum counts as two bottles and one double magnum as four bottles.
Does membership include a private estate visit?
Yes.
Membership includes one private visit per membership year at either Château Giscours or Caiarossa for the member and up to three guests. Visits must be arranged in advance and are subject to availability.
Members also benefit from priority access to selected events, harvest experiences, and lunches or dinners at the estates, all by prior arrangement and subject to availability. Priority access does not mean that the experience is complimentary. Except for the annual private visit included in membership, separate charges may apply and will be communicated in advance.
May I resell wines purchased through AJ Domaines?
No.
Wines purchased through AJ Domaines are intended exclusively for personal enjoyment and private cellars and must not be acquired for resale.
What is the difference between Allocations and the Wine Store?
All wines available through the AJ Domaines website are reserved exclusively for members.
Allocations provide access to limited releases, including En Primeur wines, exclusive formats and, where applicable, selected wines offered on a pre-sale basis before they become available for delivery. Quantities may be limited, and the anticipated availability period is indicated for the relevant release where available.
The Wine Store features wines from current stock that are available for delivery.
Will all wines remain available throughout the year?
No.
The wines offered through AJ Domaines are exclusively selected by our team. The selection evolves throughout the year according to new releases, availability and stock levels. Certain wines, vintages and formats may therefore be offered only for a limited period or while stocks last.
2. Orders
How will I know that my order has been successfully placed?
Once your order has been successfully completed, you will automatically receive an Order Confirmation email summarising your purchase.
When will I receive the tracking information for my shipment?
Once your order has been dispatched, you will receive a Shipping Confirmation email. Where available, this email will include shipment tracking information.
Can I amend or cancel my order?
If you wish to request an amendment or cancellation before dispatch, please contact club@ajdomaines.com as soon as possible.
Requests will be reviewed according to the status of the order. Once preparation or shipment has begun, it may no longer be operationally possible to accommodate the requested change or cancellation.
This does not affect any mandatory rights you may have under applicable law. Further information is available in the AJ Domaines Terms of Service.
Which payment methods are accepted?
The payment methods available for your order are displayed securely during checkout.
3. Shipping, Collection and Storage
Where can I find information about shipping, collection, taxes and En Primeur storage?
Detailed information regarding standard shipping, Door-to-Door delivery, collection from La Croix Neuve, VAT and import charges is available on our Shipping & Delivery page. Information regarding the storage and subsequent delivery of En Primeur purchases is available on our En Primeur Storage page.
For assistance regarding a particular order or destination, please contact club@ajdomaines.com.
4. Contact
Who should I contact if I need assistance?
Our team will be pleased to assist you with any questions regarding your membership or orders.